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Terms & Conditions

General Terms & Conditions

The colours of the boxes shown on our website are provided as a guideline and are very accurate in terms of photography but may vary depending on the type and resolution of your own computer. If you require more accurate confirmation regarding the colours and ribbons available, please order a swatch card before placing your order. We supply swatch cards free of charge via US Mail. We cannot accept full refund of goods based on colour expectations taken from our website.  

Box and ribbon colours may vary slightly from order to order due to printing/dye colour variations on each production run but these will be minimal. Sizes quoted are approximate +/- 1/8". Please do not order boxes for a specific size product unless you are sure it will fit, we cannot accept full refund of goods based on specific size requirements. There is accurate information on the specifications tabs for each of our box product pages with details of the box sizes when erected, outer carton sizes and weight etc. You can also order a sample to verify all details meet your requirements before placing your bulk order.

Minimum Order Quantity

Goods are not supplied on a sale or return basis. Our minimum order quantity is 20 boxes = 1 complete case of 20 boxes any size. All boxes are supplied in single colours of 20 individual boxes per outer case, sorry we cannot split or mix colours within each 20pcs.You can order a single sample for evaluation before placing a bulk order.

Carriage & Handling

Goods are despatched every day Monday - Friday (excluding Public Holidays) from our warehouse in Los Angeles. The cut-off time for orders to despatch on the same day your order is placed is 12.00 noon Pacific Time (PT).

Guarantee and Returns

Goods sold on this website are supplied in good faith. If, however, you order the wrong item, or are not completely satisfied with the items you receive, you must arrange for them to be returned to us and providing they are received by us in good condition, we will refund the cost of the goods in full less the original carriage cost. We reserve the right to charge/deduct a re-stocking/ handling fee of US$3.00 per order.

Damages

If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 3 days of receiving delivery, otherwise your claim may be excluded. We cannot accept claims for shortfall of goods delivered if you have signed to accept the full number of cartons but did not receive them. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged. Telephone our Customer Services on 917.300.0378 or e-mail us at info@foldaboxusa.com. Your consumer rights remain unaffected.