How & When Boxes Despatch
The price you pay covers the UPS 'signed for' delivery service you have selected from the drop down menu at the checkout stage of your purchase. Delivery timing will depend on where in the USA you are based. Our cut-off time for despatch of boxes the same day as you place your order is 12:00 noon PST.
If you place an order after 12.00 noon PST then despatch will be the next working day. Despatches are made Monday – Friday (excluding National Holidays). If you need an urgent, a guaranteed timed delivery or a Saturday delivery please contact us and we will advise you of the surcharge applicable.
Please only sign for what you have received! I know this seems a little obvious but if you sign for two packages and have only received one it makes it very difficult for us to track any missing packages. We try to accommodate requests to leave packages with neighbours or ‘please leave behind the gate if no reply’ (we’ve had some very strange requests!). However, please understand that these specific and sometimes complex delivery instructions are not always conveyed to the courier driver who is often very busy with many deliveries to make. Please try to ensure there will be someone available to take delivery of your goods at the address you specify as there is a risk involved in leaving goods other than at the delivery address you advise when you place your order.
Please notify any delivery shortages or damages to us immediately upon receipt.
You may return new, unopened items within 14 days of delivery for a full refund
provided the goods are received back to our warehouse in good condition. We
will pay for and arrange the return shipping if the return is a result of our
error (you received incorrect or defective/damaged products).
You should expect to receive your refund within two weeks of giving your package to the return shipper, or receipt of goods back to our warehouse; however, in many cases you will receive a refund more quickly. Please do not simply return items without advising us, as we may be unable to identify the returned items and refund you.
If you need part replacement for damaged goods please contact us and we will advise the best options for arranging return/replacement.
If you need to return product for whatever reason please contact us so we can
advise you and make the necessary arrangements.